Service Excellence

Unwavering Commitment to Excellence

The North Shore Neighbourhood House is an Accredited Agency with the COA since 2006. 

The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Founded in 1977, its mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards. It envisions “excellence in the delivery of human services globally, resulting in the well-being of individuals, families, and communities.”

The North Shore Neighbourhood House goes through an Accreditation cycle every 4 years.  NSNH will go through its 4th accreditation process in 2018.

Commitment to Service Excellence

At North Shore Neighbourhood House (NSNH), commitment to service excellence is more than a statement; it is part of our culture.  It is reflected in our Mission, Vision and Values, in our programs and services, in the way we engage our community, and in the way staff interact with each other.

Our commitment to service excellence is guided by many procedures and processes within the organization.  As an organization, we have committed to each of the following:

Long-Term Planning: 5 year plan

Short- Term Planning: 1 year work plan

Service Performance Measurement: e.g Satisfaction Surveys

Internal Quality Monitoring: e.g. Senior Staff annual review of outreach, intake, assessment, service delivery methods, deployment of employees within the organization.

To ensure we remain accountable to our commitment to service excellence, the NSNH has adopted a process that is broad based, agency wide, and involves everyone in continual examination of how well we are delivering services.

This Process is known as Continuous Quality Improvement or CQI.

Updated March 2017