About Us

Unwavering Commitment to Excellence

The North Shore Neighbourhood House is an Accredited Agency with the COA since 2006.

The Council on Accreditation (COA) is an international, independent, nonprofit, human service accrediting organization. Founded in 1977, its mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards. It envisions “excellence in the delivery of human services globally, resulting in the well-being of individuals, families, and communities.”

The North Shore Neighbourhood House goes through an Accreditation cycle every 4 years. NSNH went through its 5th accreditation process in 2022 and is currently accredited until 2026.

Commitment to Service Excellence

At North Shore Neighbourhood House (NSNH), commitment to service excellence is more than a statement; it is part of our culture.  It is reflected in our Mission, Vision and Values, in our programs and services, in the way we engage our community, and in the way staff interact with each other.

Our commitment to service excellence is guided by many procedures and processes within the organization.  As an organization, we have committed to each of the following:

Long-term Planning:

5 Year Plan

Short-term Planning:

1 year work plan

Service Performance Measurement

e.g Satisfaction Surveys

Internal Quality Monitoring:

e.g. Senior Staff annual review of outreach, intake, assessment, service delivery methods, deployment of employees within the organization.

To ensure we remain accountable to our commitment to service excellence, the NSNH has adopted a process that is broad based, agency wide, and involves everyone in continual examination of how well we are delivering services.

This Process is known as Continuous Quality Improvement or CQI.

Our Mission:

The North Shore Neighbourhood House mission is to work together to enhance the lives of our neighbours, especially the most vulnerable.

Our Vision:

North Shore Neighbourhood House strives to build a safe, healthy and strong community, welcoming all ages, abilities and cultures – one where everyone has access to support, everyone is included, and where everyone matters.

Strategic Priorities:

This year our strategic priorities focus on change required to meet evolving needs of the community. This does not mean that we have forgotten the fundamentals. Readers of this plan – our clients, funders, staff, volunteers and community members – can be confident that we will stay the course and continue to provide the important services we always have, even as we move forward to achieve the goals we have set for NSNH in this plan.

See our complete 2023 Strategic Plan

Read our Annual Report

Privacy:

North Shore Neighbourhood House recognizes that in order to operate and deliver services, it needs to collect certain personal information on clients, employees, volunteers and donors. NSNH respects and upholds an individual’s right to privacy and to protection of his or her personal information. Policy

Client Stakeholders and Rights:

Please Click here for our Client Stakeholders and Rights policy.

Our Staff

Lisa Hubbard – Executive Director

Tricia Alsop – Manager, Communication/Community/Resource Development

Robyn Browes – Senior Manager, Finance 

Dave Huber – Manager of Facilities

Roberta Niccoli-Morrison – Manager, Supported Child Development

Julie Anderson – Program Manager, Supported Child Development

Taylor Prescott – Program Manager, Youth Services, Family Resource & Seniors Programs

Our Board

Darrell Mussatto (Chair)

Born and raised in North Vancouver, Darrell Mussatto was the Mayor of the City of North Vancouver from 2005 to 2018 and was Chair of the Metro Vancouver Utilities Committee and Board Director.

Prior to serving as Mayor, he served as a Councillor at the City for 12 years.  He has been a member of various boards and committees throughout his career and previously worked as an Ambulance Paramedic with the BC Ambulance Service for 25 years.

He currently works for the North Vancouver School District as a professional teacher on call and enjoys teaching beginner woodworking in his spare time.

Lisa is Director of Community and Stakeholder Engagement for North Vancouver’s Neptune Terminals. She has been a communications professional for 25 years, working for both boutique and national public relations agencies, a BC crown corporation and a non-profit organization, as well as running her own successful consultancy. At Neptune, she manages the company’s relationships with its non-profit community partners, neighbours, elected officials and other stakeholders.

Lisa is a lifelong British Columbian has lived in North Van for 20 years with her three children. She is very active in her local community, currently serving as a director of North Shore Neighbourhood House, North Shore Community Resources, and on the United Way Lower Mainland’s Campaign Cabinet.

Alexa is a strategic advisor providing advice and support to businesses and organizations who want to make a difference and get things done in a quickly evolving world. She brings over 15 years of executive leadership experience developing integrated strategies and building modern GR, public affairs and sustainability functions across some of Canada’s leading publicly-traded natural resources, telecom and tech companies. She previously served as VP, Sustainability, Government and Public Affairs at the BC Council of Forest Industries – representing the majority of the province’s forestry companies.

She has also held the role of VP, Government Affairs at TELUS, leading national strategic policy initiatives, procurement and partnerships to connect more Canadians and organizations to the tech and tools needed to innovate and achieve better economic, environmental, health and education outcomes.

Prior to TELUS, Alexa spent eight years at Teck where she headed several portfolios across North America and globally – delivering solutions to support the company and partners’ regulatory, environment and climate change, reconciliation, innovation, trade and transportation priorities. She also led the development of Teck’s Copper & Health Program. Previously, she was a consultant with NATIONAL and Summa Strategies.

Alexa has served as Member of the Board of Directors of Canada’s Digital Technology Supercluster, the Canadian Chamber of Commerce and the US Mining Association. She’s also served as Member of the Mining Association of Canada’s Towards Sustainable Mining Governance Team. She currently sits on the Innovate BC Ignite Program and BC Premier’s Innovation and Excellence Awards adjudication panels.

Alexa holds a MSc in Politics and Communications from the London School of Economics, a BAH in Political Science from Queen’s and a Professional Specialization in Public Policy and Governance from UVic. In 2021, was recognized as one of Business in Vancouver’s Top 40 Under 40. She is an alumnus of the 2017 Governor General’s Canadian Leadership Conference.

Born and raised in New Brunswick, Alexa is a proud and passionate pan-Canadian with deep roots from coast to coast.

Isabel has been the Director of Financial Services for the District of West Vancouver since 2015.  Prior to that, she was the Director of Finance of the City of North Vancouver. She has over 30 years’ experience in municipal finance.

At the District, she has introduced many innovations, including a District-wide asset management program financed by a dedicated Asset Levy. She is also an advocate for natural capital accounting, along with ecosystem service-linked fees and taxation. Her most recent project is the development of an inventory of the District’s natural capital assets in order to bring natural, social, and economic capital into alignment in the District.

While at the City of North Vancouver, she was instrumental in setting up Canada’s first municipal district heating utility (the Lonsdale Energy Corporation), and in the rejuvenation of the Shipyards areas of the City, and the North Vancouver Civic Centre and Library complex in the heart of the City.

Both at the District and at the City, the financial documents produced received the Government Financial Officers Association (GFOA) ‘Distinguished Budget Award and the Award for Financial Reporting, in every year that Isabel was Director. She contributed to the City of North Vancouver’s award-winning ‘100 Year Sustainability Vision’, and wrote one of the first Fiscal Sustainability chapters to appear in a municipal Official Community Plan in Canada.

She has made many presentations on municipal finance to students in university-level Public Administration programs, at GFOA conferences both in Canada and to GFOA International, at the Municipal Officer Training Institute, and to numerous professional planning and engineering groups.

She is a passionate believer in the need to transform government finance through a sustainability lens.

Anne Mooi has over 30 years of experience on the North Shore in both the non-profit and municipal sector leading a variety of teams to meet community needs through collaborative partnerships and innovative programs and services.

Prior to retiring in 2021, Anne worked as the Director of Parks, Culture and Community Services for the District of West Vancouver. Previous to that she was the Manager of Social Services for the District and before that, the Executive Director of Parkgate Community Services Society.

Over the span of her career she has worked with many organizations on the North Shore, including North Shore Neighbourhood House, to meet diverse needs in the community. She has a solid background in board governance having helped in the establishment of a unique governance model,  between local government and a non profit society, for both West Vancouver Community Centre and Parkgate Community Centre; and has experience working successfully with community leaders, volunteers, boards and committees to deliver results with a positive and creative approach.

She and her family have lived on the North Shore since 1988. Since Anne retired she is appreciating having more time for her family and friends as well as having time to volunteer and give back to her community.

At Large

Tricia Andrew

Tricia grew up in downtown Toronto and attended the University of Toronto.

She moved to the North Shore in 1975 and raised five children. Tricia was the Executive Director for Capilano Community Services Society before coming to Neighbourhood House 29 years ago as Director of Youth and Childcare and has managed all departments at the House over the years.

She now has 10 grandchildren, and most have been in numerous Neighbourhood House programs throughout the years.

In her last position as Manager of Community Services, Tricia became very involved in the community, representing the organization on numerous committees. She continues to chair the North Shore Homelessness Task Force, and sits on other North Shore committees.

Tricia is extremely pleased to now be a member of the Board of Directors of NSNH .

Born and raised in Manitoba, Angela moved to Vancouver in 1993 to attend UBC where she completed a bachelor’s degree in applied sciences (Ag. Economics) and Sauder School of Business’ Real Estate Division licensing courses.

In 2002, she moved to the North Shore and established a real estate brokerage providing strata management services that served hundreds of homeowners.  She later joined the Real Estate Council of BC to investigate complaints and guide policy to protect the public with respect to rental property and strata management services.

Angela is a North Vancouver City Councillor serving her second term on Council.  She is an alternate on the Metro Vancouver Board of Directors, and a member of its Regional Planning Committee.  She further serves on the North Van Arts Board of Directors, the North Vancouver Recreation and Culture Commission, and the task forces for City’s Child, Youth + Family Friendly Strategy (CNV4Me) and Multicultural Community Festival.

With a professional background in real estate regulation, Angela also provides consulting services to FACTBC, which has a mandate to protect the public by ensuring the profession of counselling therapy becomes provincially regulated.

Her community involvement has included serving on the boards of L’Arche Greater Vancouver and St. Edmund’s Elementary School, as well as volunteering at Ridgeway Elementary and in music ministry with St. Paul’s Indian Catholic Church.

Angela lives in the City with her husband and daughter, and they enjoy participating in community activities and events, as well as charity-led walks and fundraisers.

Clark is a Partner at Lakes, Whyte LLP, a full service law firm based in North Vancouver. Clark has a diverse civil litigation practice, including estate litigation, construction litigation, real property disputes, corporate and commercial disputes, residential and commercial tenancy, and personal injury.

Clark is born and raised in North Vancouver, where he continues to live with his family. He attended at Simon Fraser University, where he obtained a Bachelor of Business Administration in Marketing, then later attended at law school at the University of Saskatchewan.

Clark became involved with the North Shore Neighbourhood House in 2017 through its daycare program, which all three of his children since attended.

Jennifer Hooper has 26 years experience working in Indigenous economic development in government, private industry, First Nations Bands, Tribal Councils and education institutions.  Over the years, Jennifer has developed a deep understanding of BC’s 203 First Nations communities, Tribal Councils, Metis organizations and urban Aboriginal communities.  She has a strong understanding of First Nations socioeconomic, cultural and legal issues as they pertain to business.  She has worked both independently and as part of multidisciplinary teams to build lasting relationships with Indigenous communities across BC and into Alberta.

Early in her career Jennifer worked as a development officer for a federal government program called Aboriginal Business Canada.  She gained experience assessing business plans and financial projections of Indigenous communities from across BC that wanted to establish or expand business ventures.  Many of these businesses and clients she helped are now mature successful Aboriginal companies.

After twelve years as civil servant, Jennifer decided to set out on her own to provide economic development support to the Indigenous community.  For 5 years she successfully worked on special projects for First Nations, non-profits, education institutes and private clients.   In 2008, she landed work on major projects that involved many First Nations communities in BC and Alberta.  For 8 years Jennifer worked on major projects and traveled extensively, developing a deep knowledge of over 100 Aboriginal communities in BC and Alberta. She presented complex information to indigenous audiences, and managed various multi-disciplinary teams to design and deliver workshops across BC and Alberta on technical and scientific aspects of projects.

Since 2016, Jennifer has worked for the BC Government helping Indigenous businesses to expand into international markets.  This role has her working with government, financial institutes, investors, international businesses and Indigenous entrepreneurs to increase the numbers of companies successfully exporting.  This is an interesting and exciting role that brings value to the Indigenous community and showcases Indigenous culture to the world.

Although raised primarily in Saskatoon, Saskatchewan, Brent found his way to Vancouver in 1982 to finish his undergrad and never returned to Saskatchewan. Instead, he went on to law school at the University of Victoria. After graduating from law school in 1989, Brent returned to Vancouver and joined the law firm of Russell & DuMoulin (now Fasken Martineau) and has been practicing law with the firm since that time.

Brent has lived in West Vancouver for the past 28 years with his two children.

For his formal working career, John left private practice and was appointed to the Vancouver Board of Parks and Recreation as their staff architect / project manager in March of 1978. Over the years he enjoyed planning, developing and managing many major projects throughout the City of Vancouver.

In 2004 and after The City of Vancouver was awarded the bid to host the 2010  Winter Olympic and Paralympics Games, John knew where he would be spending his next 6 years. To manage and assemble 4 major buildings on Vancouver Park Board land was definitely a major undertaking.

In February 2010, the city had 4 completed buildings ready for the Winter Olympics: Creekside Community Centre – Athletes Village; Hillcrest Community Centre – the Curling venue; Trout Lake Ice Rink – Figure Skating venue and Killarney Ice Rink – Short Track Speed-Skating venue.

John stayed on with the Vancouver Board of Parks and Recreation until just after the Winter Olympics and completed the required legacy buildings fit-out for community use, formally retiring in May 2010.

More recently he has been working on projects of somewhat smaller scale but locally in North Vancouver;  like Centennial Theatre’s washroom renovation, Restaurant Row – expanding the street-side patios of 5 Lower Lonsdale restaurants, and renovations and additions to many single family homes.

John is also enjoying being a student at Emily Carr University of Art and Design, where he earned a (CFA) Certificate of Fine Arts in 2015.

Larry retired in 2023 after a 39-year career in Community/Social Planning in Manitoba, Alberta and BC.

In the 33 years that Larry worked for the City of North Vancouver he held various positions including: Social Planner (Policy area focus: youth, child care, multiculturalism, substance abuse, violence against women and intermunicipal social service funding),  Community Planner, Manager of Special Projects, Manager Lands and Business Services, Deputy Director Community and Partner Engagement and Acting Director Community and Partner Engagement.

Larry has a BA in Urban Studies and Sociology from the Institute of Urban Studies at the University of Winnipeg and a MSc in Social Policy and Planning from the London School of Economics. Larry and his wife Laura live in North Vancouver and have two adult children.

 

Volunteer Opportunities​

Warm thanks to our generous volunteers!

Volunteers play a critical role in the services and programs North Shore Neighbourhood House provides. We have over 120 volunteers who have donated thousands of hours of time, sharing their skills and talents to help build a strong community. We’d welcome you to join our team.

Many thanks for your interest in volunteering!

Apply Online

You will be invited to an interview to discuss your skills and interests. Volunteers are also required to undergo a criminal record check.

For more information or to apply through email, please contact the Volunteer Service Coordinator Amal Hasan at ahasan@nsnh.bc.ca

Already a Volunteer​

Already a volunteer and need to access your account? Please login to your My Volunteer page

Interested in volunteering at Gerry’s Garden? Please see this direct link: bttr.im/2g13f